Buying Advice - Frequently Asked Questions
When buying a kitchen we know there are many questions you may have. Therefore in order to help you with this we have put together some of the most frequently asked to help you have a better idea of how things work at The Kitchen Workshop. Should you have any further questions then please do not hesitate to give us a call on 01983 559333 or email firstname.lastname@example.org where one of our friendly team will be glad to help.
How much do your kitchens cost?
This is a very hard question to answer but also one of the most common asked. There are many variables to consider and no two kitchens are the same, however as a guide, the majority of kitchens that we supply and fit range between £8,000 and £14,000. This would include a complete kitchen, i.e. cabinetry, frontals, worktops, appliances, accessories and fitting.
For a more detailed no obligation quote come and visit our showroom and we will gladly discuss further and organise a site survey in order to allow us to design and price an initial concept. Alternatively if you already have room measurements or a plan that has been drawn then we can work from these if you prefer. Just bring them in or email them to email@example.com .
Are you competitive?
Yes. We’re confident that we will be competitive when compared on a ‘like for like’ basis with any other Island independent or national retailer. Normally the larger the kitchen the more competitive we become. Manufacturing the cabinetry on the Island allows us to offer a much more bespoke product at little or no extra cost – this is something that you are unlikely find at any other Island kitchen retailers.
Do you have a sale?
At The Kitchen Workshop we have no so called ‘Sales’. Our prices are competitive all year round and we are proud of this. We are aware some companies artificially inflate the price to then offer it at a ‘sale price’ in order for you to make a quick decision – for us this is not a practice that we would want to do and detracts from the key priority of ensuring that a kitchen is designed and created for the customer’s needs, as appose to something that may not be right for them.
Do you offer supply only?
Yes. Whilst we always prefer to fit the products we sell we appreciate that there will be occasions where you want to either fit it yourself or have it fitted by someone else. This is not a problem, we offer the same level of service regardless of whether its fully fitted or supply only. We will prepare fitting plans to accompany your kitchen and your fitter is more than welcome to come in and speak with us or look at displays within our showroom should they wish. The only thing we ask with supply only kitchens is that your fitter checks the plans prior to you ordering to ensure that they are happy with the items that are being supplied.
Do you charge for your design service?
We offer an initial home visit and design service free of charge. This would be followed up with design and costing amendments as necessary.
What are your kitchens made from?
The majority of the kitchens that we sell are made using 18mm British MFC (melamine faced chipboard). In addition, we can also offer Plywood, MDF or Timber Veneered board. All cabinets come with soft close hinges and all drawer boxes are either heavy duty metal sided soft closing, or oak dove tail drawer boxes (depending on your preference).
Are you truly bespoke or am I limited to set sizes?
A lot of the ranges we sell are set sizes so we have to work to the constraints of the sizes on offer in terms of door sizes. However, as we manufacture the cabinetry ourselves we can be fully customise the depth and can also customise the height of cabinets using various door options. In addition we also have a made to measure modern range which is fully bespoke so with this range we can offer a truly bespoke option.
Whichever range you chose we are confident that the choice we can offer is unrivalled and it is very rare that we are not able to produce something that a customer requests.
Do you sell appliances?
Our key range of appliances are Bosch and NEFF which we source direct meaning that we can compete with online prices. In addition we also offer another German brand called Prima which is our entry level range (but with a very good guarantee). In addition, we can also supply Rangemaster and Caple.
If we are unable to supply a specific brand that you want competitively then we would happily install ones that you have sourced yourselves.
Can we use our existing appliances?
Yes. If you have appliances that are still working then we do not encourage replacing them for the sake of it.
Can we pick our paint colour?
Most our standard door ranges come in a choice of 32 colours so there is plenty of choice. Modern doors come in 16 colours, with both a matt and gloss option. In addition, some ranges can be sourced unfinished so that it can be hand-painted to any choice of colour. Please note hand-painted doors may not be suitable for all customers.
How long from order?
This can vary throughout the year but generally we work to 6-8 weeks’ from order. We always suggest to customers that once they are at a stage where they would like to proceed with us that they notify us so that we can allocate a fitting/supply date. These dates can then be adjusted nearer the time if required.
How long will the Installation take?
Most installations take 2 weeks to complete, this includes 1 week for preparation and 1 week for fitting. Customers having granite, quartz or solid surface worktops will take slightly longer due to time needed between template and fitting of worktops.
Do you use your own employees or contractors?
We have a reliable and experienced employed team working for us on a full time basis. Our experienced fitters are purely kitchen fitters and not, for example, electrical/gas engineers - therefore we have a team of trusted sub-contractors who we work with all year round who can form part of the service if you require.
Do I have to have my floor laid before the kitchen is installed?
This depends on the type of floor you are having. If having a vinyl plank/tile (which is the most common) then this will normally be prepared during the preparation week and then fitted once the kitchen is complete. For ceramic tiled floors this would normally be fitted prior to the kitchen if you are going wall to wall. We work closely with Long Lane Carpets & Flooring who specialise in vinyl and timber flooring. Or we also have an extremely experienced Tiler.
Can I keep my existing floor?
It can be difficult to retain an existing floor when replacing a kitchen as it is very hard to design and fit a kitchen in an identical location to the existing floor. It also puts restraints on the new design which may be detrimental. If you would like to try and keep your existing floor then please speak with the Designer who will be able to advise you.
Can we supply our own work surfaces?
We will only fit laminate and timber worksurface that we have supplied. If you are having granite, quartz or solid surface then you can source your own – however we do advise that you should carefully vet your planned installer to make sure they will install it to the highest of standard as a quality kitchen can be ruined by poorly fitted worktops.
I’m having a house built – when should I engage with you?
When building a house it is important that you give yourself plenty of time to consider the kitchen design. At some early on once the building work as started your builder will be wanting a plan so that they can allow for the plumbing and electrics. We therefore suggets it is benficial to start this process as soon as you have planning permission.
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